Geographic Distribution

Contact center operations are more efficient and customer service improves with IP contact centers because SIP Trunking technology enables connectivity among thousands of people no matter what their geographic location, anywhere in the world, provided they are using a device with Internet capability. With SIP Trunking and Unified Communications, contact centers have become increasingly sophisticated, providing support for multi-site operations that may even include offshore outsourcing.

SIP Trunk service makes it possible for IP contact centers to process an increasing amount of communications. Why? In the past, call centers routed phone calls. In today’s business environment, contact centers route all forms of communication, whether it is a phone call, fax, email or data file transfer. Using SIP protocol makes the form of communication and physical location of the contacts irrelevant because the communication, whether voice or otherwise, is simply data traversing the public Internet to reach its destination.

SIP-enabled phones, PCs, cell phones, PDAs and fax machines provide an alternative to traditional telephones and US mail. However, although these tools facilitate communication, they do not communicate with each other. The Internet makes it possible for these devices to connect and for VoIP to further enhance their respective capabilities by converging communication so business transactions can be completed anywhere there is Internet access.

Today, many businesses are encouraging telecommuting, where the workforce operates in “virtual offices” as diverse as a coffee shop table or a more formal corporate office setting. The location is not important; the successful contact is.

Broadvox is a SIP Trunking service provider that helps decrease international and interstate contact costs when centers need to communicate with remote locations that are geographically distant. The Broadvox network service area covers the contiguous United States, Hawaii, Puerto Rico and Canada with more than 8,500 rate centers.

For additional information contact us at: 800.273.4320 or info@broadvox.com